Shipping policy
SHIPPING POLICY
Thank you for shopping with us. We are committed to providing reliable and efficient delivery for every order.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
United States Shipping
We work with both U.S.-based and international fulfillment facilities to provide a wide selection of products while maintaining fast and reliable delivery.
Estimated delivery times within the United States are generally:
U.S. Fulfillment: 2–5 business days
International Fulfillment: 5–10 business days
The estimated shipping time shown on the individual product page or during checkout may vary depending on the product, warehouse location, and destination.
Some products may require additional processing or shipping time. When a different estimated delivery timeframe is displayed on the product page or at checkout, that estimate takes priority.
International Shipping
International shipping is available to selected countries.
Delivery times and shipping costs vary depending on the destination, fulfillment location, shipping method, and customs processing.
The applicable shipping options and charges will be displayed during checkout when available.
International deliveries may take longer than domestic U.S. deliveries due to customs clearance and local carrier processing.
Shipping Costs
Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.
Any free shipping promotions or thresholds offered by our store will be clearly displayed on our website or during checkout.
Multiple Packages
Products in the same order may be fulfilled from different locations.
As a result, your order may arrive in multiple packages at different times.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Order Tracking
Once tracking information becomes available, it will be sent to the email address provided with your order.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Shipping Delays
Delivery dates are estimates and are not guaranteed.
Occasionally, shipments may experience delays due to circumstances outside our reasonable control, including:
carrier delays, severe weather, holidays, customs processing, high shipping volumes, transportation disruptions, or other unforeseen circumstances.
We appreciate your patience if a shipment is affected by circumstances outside our control.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
We are not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Lost Packages
If your tracking information shows no movement for an extended period or you believe your package has been lost in transit, please contact our customer support team.
We will review the shipment and work with the applicable fulfillment and shipping partners to determine the appropriate resolution.
Damaged Items
If your order arrives damaged, please contact us promptly after delivery.
Please include your order number, a description of the issue, and clear photographs of the damaged item and packaging where applicable.
We will review the issue and provide an appropriate solution in accordance with our Refund and Return Policy.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless explicitly stated otherwise during checkout, these charges are the responsibility of the customer.
Customs processing may also affect the estimated delivery time.
Changes to Orders
Once an order has entered fulfillment or has been shipped, we may be unable to modify or cancel it.
Please contact us as soon as possible if you need assistance with an order.
Contact Us
If you have questions regarding your shipment, tracking information, or delivery, please contact:
IG Partners